What it means?
You can trust that we will always stock the best quality products, responsibly sourced from various areas into yoga community in Malaysia. We work hard with all our suppliers - mainly Manduka, Yogitoes, Mulawear to ensure they pay full attention to the well-being of their employees, their communities and the environment in which they're based. This includes using sustainable materials and methods wherever possible, and trading ethically at all times. We want to induce quality in the Malaysian yoga community.
We set highly competitive prices for all our products, with a dedicated team regularly checking them against other competitors. If we find a national competitor offering a better nationwide price for the same individual product, sold with the same service conditions, we'll lower our price to match in our website, including when a competitor is having a sale.
Conditions for price matching.
We don't expect you to find a lower price at another competitor for the same individual product, sold with the same service conditions - but if you can, we'll match the price when you buy, or refund the difference for up to 7 days after you've purchased from us when you make a price match claim.
What we mean by 'national competitor'
National competitors trade on the same basis as us, with premises or comparable online shopping channels freely open to the public in Malaysia. They should carry a reasonable range of goods in stock for you to buy and take away, with clearly displayed prices. Their websites need to trade under the same brand.
We only don't match competitors who are in administration or closing down.
The prices we match
We match prices publicly available to all customers, based on those displayed in a shop or on the competitor's own website. The price has to apply to an identical individual product in terms of make, model, size or colour. We match bundles only on a case by case basis, and we don't match negotiated prices or prices for groups like account holders or club members. We don't match prices only available via voucher codes.
We carry a wide range of lines, and the competitor has to have the line actually in stock (rather than available only to order) for us to match the price. For products that we deliver, we ask that the competitor is able to deliver in equivalent timescales to us, and on products that require delivery, we'll take delivery charges into account when comparing prices.
Comparing 'service conditions'
This means we compare how we sell the product to how it is sold by the competitor to ensure it's comparable. We particularly look at stock availability and delivery charges.
Competitor short-term promotions
If a competitor is running a very short promotion we may not have the chance to lower our price, but we would still consider refunding the difference.